If you've forgotten your password or need to reset it, follow these steps for a smooth recovery process: 1.Go to the login page and click the "Forgot Password" link. 2.Enter your registered email or WhatsApp phone number and click "Send Verification Code." 3.Get the verification code from your email or WhatsApp messages. Enter it in the provided field and click "Reset Password." 4.You'll be directed to a page where you can set a new password. 5.Enter your new password, submit it, and the system will update your password.

Yes, you can! ecokey.shop offers the convenience of purchasing products directly without the need to log in to an account. This feature is designed for a quick and hassle-free shopping experience, allowing you to check out as a guest. Creating an account helps you track orders, get updates, and make future purchases easily.

At ecokey.shop, we value your participation in our community and would be sad to see you go.However, we respect your decision and understand that there may be various reasons for wanting to leave. To disable or delete your account, please contact our online customer service team for assistance. Our support staff will guide you through the process and will ensure that they handle your account according to your wishes.

At ecokey.shop, we prioritize the security of your payments. We utilize advanced encryption and fraud prevention measures to ensure your personal and financial information remains safe and protected, allowing you to shop with confidence.

We strive to provide a seamless shopping experience by offering a variety of convenient payment options. You can make purchases using major credit cards, PayPal, Binance Pay，and various cryptocurrencies. Our platform supports widely-used payment methods to accommodate your preferences.

All product prices on ecokey.shop are listed in US dollars. If you prefer to pay with a different currency, our system will automatically convert your payment to US dollars at the current market exchange rate during checkout. This ensures you can shop from anywhere globally and receive a fair and accurate conversion.

At ecokey.shop, we offer an extensive selection of over 60 different gift card brands spanning various categories like shopping, gaming, and entertainment. Our ever-growing collection ensures you'll find the perfect gift card for any occasion. We continuously update our inventory with new options to meet your needs.

ecokey.shop is your one-stop destination for all things CS2. Explore our wide range of CS2 cases and keys at competitive prices, allowing you to embark on your unboxing adventures without breaking the bank. Our website offers a variety of in-game equipment and weapons that you can purchase directly. Shop with us to enhance your gaming experience with top-quality gear at great values.

Dive into the gaming world on ecokey.shop and find your favorite titles for Steam, Nintendo Switch, PlayStation Network (PSN), and Origin. Get instant access to your games with our digital redemption codes and start your gaming adventure today! We offer a diverse selection of games across various genres, and we're constantly adding new titles to ensure the best gaming experience.

The Tools Category on ecokey.shop offers a comprehensive selection of digital products with a wide range of functionalities. From software and music to website memberships and eBooks, we have everything you need. We feature different brands and products to meet your needs. Our 24/7 online customer service is available to answer any questions and provide assistance.

Placing an order on ecokey.shop is a straightforward process:1.Browse our extensive product selection and add desired items to your cart.2.Review your cart, ensuring quantities and options are correct.3.Proceed to checkout or continue shopping.4.At checkout, log in to your account or choose guest checkout.5.Enter your shipping details and preferred payment method.6.Review and confirm your order before submitting.

Certainly! Here's how to place an order on our website:

1. Browse and add products to your cart.
2. Log in to your account or create one if you don't have one.
3. Enter your shipping address and contact information.
4. Select your preferred payment method (credit card, PayPal,Binance Pay， cryptocurrency).
5. Review your order details, including products, quantities, prices, and shipping information.
6. Submit your order once everything is accurate.

"Out of stock" indicates that the product is currently unavailable due to insufficient inventory. You can:Wait for the item to be restocked, as we frequently replenish popular products.Consider selecting a similar alternative product that meets your needs.

If you believe there is an inaccurate price listed for a product:Reach out to our customer service team immediately.They can address pricing discrepancies and help resolve the issue.

If an item is removed from your cart at checkout, it likely means the product is no longer in stock due to another customer's purchase. You can:Check back later, as our inventory is regularly updated.Explore similar alternative products on our website.

Customer Service Hotline: +85244633021、Email: [email protected]、Facebook、Twitter

Our customer support team is available 24/7 to assist you with any questions or issues regarding your order, product information, or checkout process.

At ecokey.shop, We commit to ensuring your total satisfaction with your purchases. Our after-sales service includes:Our online customer service team is here to assist you right away. Multiple Contact Options: You can reach out to us through various channels. Aside from our online support, we're also responsive to emails and messages received via social media platforms. Prompt Responses: We guarantee a response within 24 hours, so you can expect a timely resolution to your queries. （Accessibility Promise）

Our technical support team at ecokey.shop is dedicated to helping you resolve any product-related issues swiftly. We provide:

• Helpful guides and FAQs on our website for troubleshooting common problems.
• Online customer service assistance for specific solutions if you encounter any technical difficulties.

To purchase cases and keys, you need to have a STEAM account. Once you have a STEAM account, open the case and link your Steam Trade URL . This will allow you to receive the items from the case opening. Direct item purchases only require you to bind your Steam Trade URL  to receive the product you bought.

Contact our customer support team: Get in touch with our customer support team by emailing [email protected] or using our online contact form.Provide order details: Please provide your order number and the email address used during the purchase to expedite the processing of your request.Wait for review: Our customer support team will review your request upon receiving it and guide you through the subsequent steps for a refund or return.

The duration of the refund process depends on the review process. Typically, refunds are processed within 1-3 business days.

Technical issues: If a digital item is unusable due to unresolved technical problems caused by our service, we will offer a refund or replacement.Product description mismatch: If the received product significantly differs from the description on our website, you can apply for a refund.User responsibility: Refunds will not be provided if the user fails to follow the product instructions or fails to install or configure the product correctly.Mistaken purchase: Refunds are not supported for cases where customers mistakenly purchase other products after completing the transaction.

Generally, there are no additional fees for refunds of digital products. However, any transaction fees incurred during payment processing by PayPal are subject to their policies. 

Refunds are typically issued to the payment method used during the original purchase. The refund timeline may vary depending on the payment platform.

Yes, you can initiate a return within three days if it meets the return criteria.

If the email for the product has been opened and the digital item has been activated or used, we are unable to provide a refund or return.

Due to potential real-time price fluctuations of digital products, refunds are not available for subsequent price adjustments.